Business Systems · Digital Operations · E-commerce

You have
operations
I build clarity.

Business complexity is normal. Operating blind is a choice. I map the mess and build the systems that give you visibility, control, and time back.

20+Years in business & commerce
RJTManufacturing GM, Punjab
5Service pillars, one partner
Current RoleGeneral Manager, Business Operations and Strategic Systems (RJT)
LocationPunjab, Pakistan
Commercial FoundationBusiness and entrepreneurship since 2003
Working ModeCross-functional leadership, internal control design, strategic systems planning
Current FocusOperations · Strategic Systems · Product Building

Proof, not titles.

Promotion

GM Scope Expansion

Promoted from Terry Division Marketing Manager to General Manager of Business Operations. Scope expanded across operational process improvement, administrative control designs, and internal tool specifications.

Internal Controls

RJT HR Governance

Mapping and testing a central HR prototype. Translating roster modifications and shift timings from verbal chats and paper logs into a unified, audit-logged administrative dashboard.

Digital Commerce

E-Commerce Operations

Managed merchant listings and paid outreach for Ayrazon storefronts across Amazon, Shopify, Walmart, and TikTok Shop, validating analytical feedback loops.

Process Clarity

I find where the business is losing clarity — and build structure around it.

The process that depends on one person’s memory. The approval that happens verbally. The report no one fully trusts. The marketing activity no one can clearly track. I study how the work is actually happening, identify the gaps, and help turn it into a usable workflow or system.

01

Business Operations

Process audits, management reporting visibility, cross-functional coordination, and administrative controls design.

02

Strategic Systems

Workflow mapping, operational software requirements specifications, role matrices, and data model mappings.

03

Marketing Strategy

B2B manufacturing brand positioning, international buyer outreach programs, and catalog assets organization.

04

AI-Assisted Prototyping

Translating business specifications into functional browser mockups to accelerate developer scoping loops.

Evidence Portfolio

Selected work.

Internal system in development

RJT HR Governance and Management System

Role: Requirements Lead, Process Mapper & Builder
Stage: Active prototype mapping attendance rules
Problem: Attendance, shift logs, overtime requests, and leave approvals were managed via paper forms, verbal handshakes, and fragmented chats.

Helping design a structured administrative portal to transition the company off paper attendance sheets and verify overtime hours against configured rules.

Key Decision & LimitationUse Supabase/PostgreSQL working data platform. System remains a private prototype under HR validation before production trials.
Read Case Study →
RJT HR Governance and Management System — interface mockup
In development

RJT Marketing Command Center

Role: Product Owner and System Designer
Stage: Workflow definition and index mapping
Problem: B2B buyer leads, correspondence history, and marketing catalog assets were scattered across personal email inboxes and spreadsheets.

Designed to centralise marketing activities, buyer outreach, leads, campaigns, trade-fair planning, follow-ups and management visibility.

Key Decision & LimitationPrioritized client lead directories and catalog asset organization before launching automated correspondence scripts.
Read Case Study →
RJT Marketing Command Center — pipeline interface mockup

From marketing leadership to business operations and strategic systems.

I joined Rafiq Jamil Textile to lead marketing for the Terry Division. The work quickly exposed problems marketing alone could not solve: scattered records, approvals happening in conversation, inconsistent workflows and reports that were difficult to trust.

I started mapping how the work actually moved through the company. That led to clearer processes and internal system prototypes built around real operational needs.

As the work expanded into operations, HR governance, reporting and strategic systems, I was promoted to General Manager, Business Operations and Strategic Systems.

Marketing ManagerTerry Division B2B outreach & Trade fair assets
Process MappingAnalyzing paper forms, verbal leave agreements & Excel logs
General ManagerBusiness Operations, Internal controls & Strategic systems
Chronology

Built across different chapters.

2026 – Present

General Manager, Business Operations and Strategic Systems

Rafiq Jamil Textile Industries Pvt. Ltd. | Punjab, Pakistan. Leading cross-functional audits, HR tool prototype builds, and strategic systems requirements mappings.

2026

Marketing Manager – Terry Division

Rafiq Jamil Textile Industries Pvt. Ltd. | Punjab, Pakistan. Managed B2B buyer communications and international catalog specifications folders.

Earlier Chapters

Earlier Business and Leadership Experience

Retail trading, digital storefront operator (eBay, TikTok Shop, Amazon, Shopify), commercial operations, and agency building.

Signature Paradigm

From mess to map.

This interactive paradigm represents how I approach business complexity. Click below to transition between unstructured disorder and mapped clarity.

Leave request in chat
Shift change in spreadsheet
Approval discussed verbally
Overtime record in another file
Different versions of the same report
Methodology

What working with me looks like.

Stage 1
“What is actually happening—not what the process document says should happen?”
Audit the real workflow by observing human interactions directly, documenting gaps, informal agreements, and discrepancies.
Real Example
“A leave approval existed on paper, but the real decision often happened through calls and messages.”
Awais Rana — General Manager, Business Operations and Strategic Systems
Awais Rana

Pragmatic strategist, systems builder, B2B marketer.

I step into complicated situations, identify the core problem, and help map out a clear, structured way forward. My development capability comes from using modern AI-assisted tools to build functional prototypes directly from business requirements.

AcademicsBBA degree with an independent US credential evaluation
CertificationsAI for Beginners (HP LIFE) · WhatsApp Business (respond.io)
Writing & Perspectives

Insights

Building an HR System Without Being a Traditional Developer

How modern AI tools allow business operations managers to map database constraints and build working validation systems directly from HR needs.

Why Most Business Problems are Not Software Problems

Before writing a line of code or purchasing license subscriptions, operations builders must trace where handoffs are verbally breaking.

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Get in Touch

If you have operational complexity that requires clear process mapping, strategic systems requirements drafting, or B2B brand strategy mapping — submit an inquiry.

Submit an Inquiry →

Delivered directly · No third-party services · Typically within 48 business hours